Shipping and Returns
+ AUSTRALIAN DELIVERIES +
We deliver our products Australia wide using Australia post and offer 3 options within Australia:
1. $6.95 AUD flat rate for standard tracked parcel post
2. $12.00 AUD flat rate for Express Postal shipping
3. FREE SHIPPING for orders $150 and over
Delivery fee will be added to the order total before checkout.
As our products are all handmade, processing time usually takes between 1-3 days* and shipped thereafter. * Processing times may vary during busy periods. A more accurate estimation can be seen upon checkout.
Shipping times are estimated at between 2-5 business days for standard delivery, depending on your location within Australia. Express Post is estimated 1-2 business days within the express postal network.
+ NEW ZEALAND DELIVERIES +
New Zealand orders are shipped via Standard International Post (tracked) at the rate of $12.50 AUD. Shipping times generally takes between 7-14 business days, depending on location.
+ ALL OTHER INTERNATIONAL DELIVERIES +
International orders are shipped via Standard International Post (tracked) at the rate of $23.00 AUD. Shipping times generally takes between 7-14 business days, depending on location.
+ INTERNATIONAL CUSTOMS, DUTIES AND TAXES +
The customs office of the destination country may impose custom fees, import duties, taxes, and other charges to your order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, either the courier or customs office will contact you directly to arrange for the payment of any charges that may be due.
You, as the customer, are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Not paying the duties and taxes will cause your parcel to be held, abandoned or returned to us. By not paying the duties and taxes owing, you forfeit your order.
+ REFUNDS, RETURNS AND EXCHANGES +
We will gladly accept returns/exchanges should there be a problem with your order. Just contact us at firstname.lastname@example.org with the details and we will assess the issue. We also understand that customers may purchase an item that is not the right size. If that is the case, again, please contact us via email or phone to arrange an exchange.
+ We do not refund or exchange due to change of mind.
+ We do not refund or exchange on sale or clearance items.
+ We do not refund or exchange due to any perceived colour variations due to inconsistent computer/mobile phone screens vs. real garment colours.
+ SHIPPING AND RETURNS FAQ: +
What happens if my order gets lost in the mail? First thing to do, is to contact Australia Post and quote your tracking number that is sent to you in your order confirmation email. If you are still having issues locating your item, we can lodge an inquiry from our end. *NOTE - Moeder Fox will not be held liable for lost or damaged goods whilst in the hands of postage agencies.
What happens if there is a problem with my order? Being a small business we strive to make sure our customers are 100% happy with their purchase. If for whatever reason you have a problem with your order, please get in contact with us first before leaving any feedback. We are more than happy to help sort out the issue for you.